Use cases · Pharmacy
How you really take your medicines
When a treatment isn't working, the team often can't tell whether the medicine is wrong or isn't being taken as prescribed, because of side effects, cost, confusion or forgetting. TESSA asks how patients actually take each medicine and why, so the pharmacist or doctor can deal with the real reason before changing the treatment.
At a glance
- Does
- Information gathering, Counselling
- Setting
- Pharmacy
- Specialty
- Pharmacy
- Who
- Patient-facing
Also searched as
medication adherence · missed doses · medicine compliance check
Questions
What does TESSA do in how you really take your medicines?
When a treatment isn't working, the team often can't tell whether the medicine is wrong or isn't being taken as prescribed, because of side effects, cost, confusion or forgetting. TESSA asks how patients actually take each medicine and why, so the pharmacist or doctor can deal with the real reason before changing the treatment. It does this through information gathering, counselling.
Does TESSA diagnose the patient?
No, TESSA never gives a patient a diagnosis. It collects and collates the information the patient provides, asks probing questions and performs risk assessment; a clinician reviews the summary and decides, and no diagnosis, summary or management plan reaches the patient until the clinician signs.
What happens if the patient mentions a warning sign?
Warning or worrying signs that require immediate attention or action go straight to the care team without alarming the patient. For time-critical presentations, TESSA supports the clinician only and is not currently intended for patient use.
How is patient information protected?
The patient surface runs on session codes, not names, and each institution's data is kept apart with a full audit trail. Our own Anonesia by TINYHealth is a proprietary software and code that removes PIIs, e.g. names, ID numbers and contact details from text before it reaches an AI model.
How do we start with this use case?
Each new use case is built and validated with clinical teams, on your own pathways and guidance. Book a meeting with us to start.
