Use cases · Pharmacy
Pharmacy counselling
Counter counselling is rushed and repetitive. TESSA walks patients through a new medicine, how to take it and what to watch for, and checks what they understood, so pharmacists spend their time on the gaps, and the patient goes home with a plain-language summary of how to take it.
At a glance
- Does
- Counselling, Patient education
- Setting
- Pharmacy
- Specialty
- Pharmacy
- Who
- Patient-facing
Also searched as
pharmacist patient counselling / counseling · new medicine counselling · medication counselling
Questions
What does TESSA do in pharmacy counselling?
Counter counselling is rushed and repetitive. TESSA walks patients through a new medicine, how to take it and what to watch for, and checks what they understood, so pharmacists spend their time on the gaps, and the patient goes home with a plain-language summary of how to take it. It does this through counselling, patient education.
Does TESSA diagnose the patient?
No, TESSA never gives a patient a diagnosis. It collects and collates the information the patient provides, asks probing questions and performs risk assessment; a clinician reviews the summary and decides, and no diagnosis, summary or management plan reaches the patient until the clinician signs.
What happens if the patient mentions a warning sign?
Warning or worrying signs that require immediate attention or action go straight to the care team without alarming the patient. For time-critical presentations, TESSA supports the clinician only and is not currently intended for patient use.
How is patient information protected?
The patient surface runs on session codes, not names, and each institution's data is kept apart with a full audit trail. Our own Anonesia by TINYHealth is a proprietary software and code that removes PIIs, e.g. names, ID numbers and contact details from text before it reaches an AI model.
How do we start with this use case?
Each new use case is built and validated with clinical teams, on your own pathways and guidance. Book a meeting with us to start.