Use cases · Primary care
Early review support in primary care clinics
In busy primary care and walk-in clinics, patients with worrying symptoms can wait too long. TESSA flags who may need an earlier review, with reasons, and a clinician confirms it; patients are never told where they stand in the queue.
At a glance
- Does
- Information gathering, Triage
- Setting
- Primary care
- Specialty
- GP / Family medicine / Primary care
- Who
- Clinician-side
Also searched as
primary care triage · polyclinic triage · urgent care clinic triage · walk-in clinic prioritisation / prioritization · family medicine clinic · GP practice / GP surgery · community health centre / center · outpatient clinic queue
Questions
What does TESSA do in early review support in primary care clinics?
In busy primary care and walk-in clinics, patients with worrying symptoms can wait too long. TESSA flags who may need an earlier review, with reasons, and a clinician confirms it; patients are never told where they stand in the queue. It does this through information gathering, triage.
Does TESSA diagnose the patient?
No, TESSA never gives a patient a diagnosis. It collects and collates the information the patient provides, asks probing questions and performs risk assessment; a clinician reviews the summary and decides, and no diagnosis, summary or management plan reaches the patient until the clinician signs.
What happens if the patient mentions a warning sign?
Warning or worrying signs that require immediate attention or action go straight to the care team without alarming the patient. For time-critical presentations, TESSA supports the clinician only and is not currently intended for patient use.
How is patient information protected?
The patient surface runs on session codes, not names, and each institution's data is kept apart with a full audit trail. Our own Anonesia by TINYHealth is a proprietary software and code that removes PIIs, e.g. names, ID numbers and contact details from text before it reaches an AI model.
How do we start with this use case?
Each new use case is built and validated with clinical teams, on your own pathways and guidance. Book a meeting with us to start.
