Use cases · Emergency department
Psychiatric emergency
Psychiatric presentations wait long and are hard to prioritise at the front desk due to the sensitive nature of their presenting complaints. Patients describe what brought them in while they wait; the nurse gets a suggested priority to confirm and the doctor starts with a cited history.
At a glance
- Does
- Information gathering, Triage, Summarisation
- Setting
- Emergency department
- Specialty
- Psychiatry
- Who
- Patient and clinician
Also searched as
psychiatric emergency triage · mental health crisis assessment in the ED / ER · AI triage for psychiatric presentations
Questions
What does TESSA do in psychiatric emergency?
Psychiatric presentations wait long and are hard to prioritise at the front desk due to the sensitive nature of their presenting complaints. Patients describe what brought them in while they wait; the nurse gets a suggested priority to confirm and the doctor starts with a cited history. It does this through information gathering, triage, summarisation.
Does TESSA diagnose the patient?
No, TESSA never gives a patient a diagnosis. It collects and collates the information the patient provides, asks probing questions and performs risk assessment; a clinician reviews the summary and decides, and no diagnosis, summary or management plan reaches the patient until the clinician signs.
What happens if the patient mentions a warning sign?
Warning or worrying signs that require immediate attention or action go straight to the care team without alarming the patient. For time-critical presentations, TESSA supports the clinician only and is not currently intended for patient use.
How is patient information protected?
The patient surface runs on session codes, not names, and each institution's data is kept apart with a full audit trail. Our own Anonesia by TINYHealth is a proprietary software and code that removes PIIs, e.g. names, ID numbers and contact details from text before it reaches an AI model.
How do we start with this use case?
Each new use case is built and validated with clinical teams, on your own pathways and guidance. Book a meeting with us to start.